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FAQ - Frequently Asked Questions

How are your products so cheap?

We understand that affordability is important to our customers. Our commitment to offering competitively priced products stems from several factors:

  1. Efficient Supply Chain: We have established streamlined processes and relationships with suppliers to minimise costs throughout the supply chain, allowing us to pass on savings to our customers.
  2. Bulk Purchasing: By purchasing products in large quantities, we can negotiate better prices with suppliers, enabling us to offer lower prices to our customers.
  3. Minimal Overheads: We focus on keeping our operational expenses low without compromising on product quality or customer service. This allows us to maintain competitive pricing without unnecessary overhead costs.
  4. Direct-to-Consumer Model: Our direct-to-consumer approach eliminates the need for intermediaries, reducing additional markups typically associated with retail distribution channels.
  5. Regular Evaluation: We continuously assess our pricing strategies and explore opportunities to optimise costs while maintaining quality standards, ensuring our customers receive the best value for their money.

In summary, our commitment to efficiency, bulk purchasing, low overheads, direct distribution, and ongoing price optimisation enables us to offer high-quality products at affordable prices.

How long does shipping take?

Our shipping times vary depending on the destination:

  • Within the UK, most items typically arrive within 1-2 business days from the date of purchase.
  • For EU and US destinations, you can expect delivery within 5-7 business days.
  • Worldwide shipping outside the EU and US may take approximately 7-14 business days.

All orders come with tracking, allowing you to monitor the status of your shipment from dispatch to delivery. If you have any questions or require assistance regarding your order's shipping status, please feel free to reach out to our customer support team.

How can I contact customer support?

We're here to help! You can reach our customer support team via email at info@nextgendrip.com or through our online contact form in the bottom right corner of this page. Whether you have questions about your order, need assistance with product inquiries, or require help with any other issue, our dedicated team is ready to assist you. We strive to respond to all inquiries promptly, so please don't hesitate to reach out to us.


Supplying Authentic Sneakers and Streetwear Worlwide Since 2017